They do get very busy there, this time of the year, but my experiences with the CSMs is usually very helpful. I've seen them help others, and I've also been helped. All you have to do is ask.
Go to the customer service desk, because that is the only way; you will find help.
No but things will pickup soon.
No.
It's a 24 hour store, but this late they cut staff way back. Keep trying!
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