COVID restrictions are less, now. You enter through the 2nd floor and the staircase is open. I can imagine if you can't deal with stairs, they have to allow elevator access. I am sure that you just inform the staff that you'd like to shop downstairs but need the elevator that they can make that happen. They are very nice and easy to work with.
This bookstore has put COVID-19 safety precautions in place: -hand sanitizer at the entrance -socially distanced line to wait to go inside -limited amount of customers inside at one time
Thanks! Your answer is awaiting moderation.