It sounds like fruad call customer service
Definitely call their customer service department. I had that happen to me at another store. It is also a popular scam where people write down the card number and code and steal it from you. Have to be really careful in these days.
Yes I would agree with Daniel. There should be 1800 number on the back of the card. I actually had that happen to on a movie gift card to AMC. So, I called and gift card company and they said there was an error on the card. Hope this helps.
Notify company you purchased card or got it from sometimes there are glitches in purchasing point
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