When I brought my dog in for a scheduled appointment we did end up waiting an additional 1/2 hour to be seen. I ll spoke to the staff and let them know that I had figured the appt would take and hour but didn't factor in waiting that long to be seen. They apologized and then were able to get us seen and out the door so I could make my next appointment. I like that TFM has several administrative staff who can assist those coming in for appointments. While it is annoying to have to wait so long to be seen, I appreciate the staff were able to redirect after I communicated with them. I definitely recommend their services to my friends and family.
Hi Marty, thanks for your question. In the case of Elsie this morning, she was running a high temperature, and we needed to know what she had been vaccinated for previously. My understanding is that you were not able to contact the person you got her from a few days ago, and all of us, including you, were waiting to get that important information. Unfortunately, you had another appointment, so we were unable to examine Elsie for you. We hope she is doing okay, and that you were able to get in touch with her previous owner today. Let us know when you'd like to reschedule, and we'll make sure we get you right in! Sincerely, the Staff at The Fix Machine
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