Toyota of Tri-Cities

Arturo Jaramillo

POOR SERVICE QUALITY!!!! I don't normally leave bad reviews but I had a really bad experience with my new vehicle (under factory warranty) at Toyota tri cities wa, they replaced front brakes but they scraping a rotor and just they don't wNts to be responsibles, they told me they going to call but they never called me. It happened about a month ago..the vehicle has a coolant leak and brakes noise,they can't solve a coolant leak ,the leak comes from the reservoir cap and front brakes still click each time reverse, to me the click sound I hear sounds like pads.. well I need to find a different dealership for service. ((Photos are taken on August 13 2022.))

Poop Crap

I went in to get a new Toyota Tacoma. They said I had to put down $1000 to order one and it would come in, in a couple months. No problem. A few months go by. I get a call. My truck came in and they sold it to someone else. Sorry have to wait for another one for a few months till around the last week of June. It’s July today so I go down there. It might be at least another month? They have a different model that is more money. I say I’ll buy it after waiting a while they offer me a ridiculous amount for my trade. If I buy a Toyota ever again it won’t be here. Zero stars :( sad

Kelly Morris

Excellent service department. My Rav 4 decided that it wanted a new alternator while we were on an out-of-town shopping trip. Toyota of Tri-cities was able get our truck in and parts ordered on short notice. They even helped us out with a rental car so we could get back home. They saved the day.

Clayton Wiebe

I didn't buy a car here, but I almost did. I made a reservation for a 2022 GR86. They were able to take my deposit over the phone, and do everything remotely. Very nice experience, because this car is nearly impossible to find, and I didn't want to drive all over the state to get my order in. I want to give a special shout out to Sabrina, who was my salesperson and helped me in the process. Great customer service. Friendly, helpful, and responsive the whole way through. When I found out the car wouldn't work for me, she helped me get my deposit refunded with no issues. This dealership also isn't engaging in "market-adjustment" markups to new vehicles. If you want to order a new car, I would recommend this place! Thank you Sabrina and Toyota of Tri-Cities! A very refreshing experience after trying to work with other Toyota dealerships.