It would probably be easier to call them, and set up a appointment, either that or come in around 9-10 in the morning Monday thru Friday, they're not there on the weekends.
My ex just moved there about 6 months ago and I'm there off and on... I have found that he has been able to get in touch with the office in the mornings vise versa they also seem to get back with him more so in the mornings. It's a good place.
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