It depends. If you are with Time Warner Spectrum then you can go to the one at Ontario Mills mall. If you are a Spectrum Charter customer, then you need to go to the Charter Spectrum office on Foothill Blvd by Old Navy and Michaels in the Terra Vista shopping center of Foothill and Spruce Street in Rancho Cucamonga. Spectrum has 2 divisions that have not merged yet and all their issues are handled separately for Time Warner Spectrum and Charter Spectrum. Hope this helps. Good luck. Time Warner Spectrum uses different equipment than Charter Spectrum. We have Charter Spectrum and use the Cisco brand. Time Warner Spectrum I believe they use Magnavox equipment. Check before you go.
Yes. In my experience, you can get a replacement remote there.
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