You advertise 10x20 unit for $352 first month free. I spoke to of your new customer's who Informed me they were charged $400 for 10x20 and the 1st month was not free. The 2nd month their rent was raised $100. Is this your policy ?

Promotions vary by location and may or may not be available. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we adjust our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.

I have a storage building there also it is a 10 by 10 I pay $120 a month the first month was supposed to be free but it wasn't had to pay a deposit. When we first got the storage place it was less than $100 and then it went up to $120