It is probably a server maintenance issue. Most times Ubisoft and EA servers go on a server maintenance patch. This happens often through Web Data Maintenance and Server upgrades through out the time they are managed and maintained. Contact them direct. Depending on your system you should had or have received a patch request maintenance memo before logging in online to play! Check or try to log on and check with Ubisoft Server data memos to see on the Community Broads. Also you can directly contact them this may or may not help they have had issues in the past of getting things resolved. This would be done completely different and less of a headache if I was in charge lol
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