Depends on when you go and what you think is great service. Everyone has a bad day. And maybe this is not your kind of place but maybe give it another chance at a less busy time. All the staff in the mornings are super friendly but they get super busy sometimes.
The two or three times I was there, i went right as they open. The young lady who help me was super wonderful and help so much. She refilled my ice coffee with out asking. I know they get super busy during the day. It sucks that you did not have a good experience.
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