Thank you for reaching out James. Appointments depend on the type of repairs needed. We typically service on a "first come first served" basis. If you come in at 9am when we open, we are able to work on your bike while you wait if it's routine maintenance. Some repairs would require us to order parts that aren't on hand, in which case you would need to leave the bike here. Best thing to do is call 617-389-7000 and press 2 for the Service Department. They can assess what needs to be done and let you know if you need an appointment.
Yes you need appointment
U can walk in these guys are nice
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