My husband's was cracked all the way through to the main screen... They replaced the face and the screen which a lot of lines in it and distortion. I believe that the whole thing came to $89 plus tax. They did have his screen because it's a ZTE. So it took about a week, and his phone was an old one that we found in the closet. Mike's great no problems with it
Each phone is different. But they use quality products not knock offs and great service
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