I have called my worker (M202). Her voicemail is full and I was transferred to an operator, Then I was Informed that the operator was not available and was disconnected. I called the general number listed, but could not get a human response.

If you follow the prompts to change your address, even if you don't need to change your address, you'll likely get to a human voice. You might be on hold for a long time but this has worked for me in the past. Ultimately, the best way to get ahold of someone is to just stop in to the office if you can. Go first thing when they open to avoid long waits.

How do I get a passport for services form

I e had the same problem for over a month now