They are correct if you didnt wait and see someone at the counter. You will need to come back and get a number for them to see you. Save your confirmation number they can still use that
You are suppose to wait until they call your number. Dis you pay the fees? If you did then they you should just wait 2 to 3 weeks. If you havent paid anything yet that means its uncomplete and you should wait until they call your number. They should have given you a number example A63
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