There isn't only a normal patient advocate but also, I've seen, in the individual treatment rooms; both emergency and in-patient rooms a poster with an in house phone number which allows you to make department supervisors aware, very quickly, of your issue. Sorry that I don't have that number available (I never had a reason to complain) but be sure, there is such a number. Posted in plain sight.
Ask to speak to a patient advocate
I wish I knew that sorry that I can't help u
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