Why is it that when new computer system gets implanted or staff members are not familiar with operations ways. Customer has to be refused service (tanning beds) . It happened to me twice this month. Once in Carson CA. And also Santa Fe springs CA.

Unfortunately due to upper management/ownership. The lack of training happens and it trickle's down to the guest. If the policy was to have a manager on at all times, you would see a lower number of customer complaints and a higher likelihood of guest satisfaction.

Because it's we the customer who must bring Planet Fitness to meet our requests, or simply take our business elsewhere...