Does anyone actually work in their customer service dept? Cause I've emailed them twice in a week about an outrageously high power bill and no one has answered me. Do they think they can just charge whatever they want?

Hi Jimmy, I'm sorry that you haven't heard back from anyone. If you are able to call us at 1-800-227-9187, one of our CSRs can go over the details on your bill and discuss your usage with you. We want to make sure your bill is accurate and you have a clear understanding of it. Again, I'm sorry for the delay in response. We very much appreciate you taking the time to leave us feedback here.

The spike in your bill is a convenience fee for the new smart meters we installed without you’re knowledge of and or consent. Thanks for choosing avista.