I can answer that! Get the Dollywood app. Read the FAQ. There are all kinds of ways to contact them!
I called them and had no issues getting through.
We called the day before our visit and had no problems, this was about 2 weeks ago.
It's best to send them an email using the contact feature from the website. I did contact them this way and it took over a week to get a response but did hear back from them. Best of luck!
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