We bought a brand new couch and have had for two weeks now. We never want to sit in it because it creaks horribly. It’s not convenient to bring back as we are an hour n a half away. What can be done

Yup, they'll do a 90 minute drive over to your house and pick it up for you. 100% refund, they cover the gas and labor charges. While they're there they even deep clean your house and give massages. All a package deal, cost free. No hidden charges or fine print!

They do accept returns on some items! Could you give them a call ? Have you receipt so they can look up ?