You need to sign up for patent portal. Or ask for your doctor medical asst. If not you can wake 3 to 10 days for answer. I've learn to say I want ...no I want to speak to my doctors asst now. Or get there voice man an say I need a answer today. An time you'll beable to answer your phone. If that dont work say I want to speak to head person who in charge of this place. Be a pain in there back side. I deaf an dont set by my tty machine so I say give me your answer in detail an number where I can reach you right back. Or get appt with your doctor an complain how your being treated. Works for me.
We have had recent changes to try to resolve this issue. New phone system. Hopefully you'll see better results ASAP
Thanks! Your answer is awaiting moderation.