Why does their phone number only seem to actually work maybe a 1/3rd of the time? And I call often to see what sort of specials are available.

They also almost always have a line going out the door, best Shop in the Valley.

Hi Michael, next time you have a question just shoot us a text to the same number and we will get back to you ASAP. We do our best to answer the phone as much as possible, but when there is a line, that's not always possible. Also, you'll get a text each time we put out any weekly specials with a link to the menu if you join our loyalty program.

Cinder is just as good lol

Because they need more staff. That's why the phone isn't answered.

I do call often and haven't had the problem. Maybe its periodic.

Their system is integrated with their text message system in a ties up the phone lines.