Why is it someone says they are going to call me back with update on my case , but i dont hear back and also i e mail the firm and never get a reply back that way either ?

Hi Vanessa, I will reach out to someone from the appropriate department and have them give you a call or email. We certainly place a high priority on returning calls with integrity. It is not uncommon for our office call log to have 100-300 calls to return just from one day, but we strive to make sure they are returned by the end of day. It could be that your case manager is still awaiting an update themselves before reaching out. We do have several departments in our office that each specialize in the different steps as your claim travels through the process, so please know you're in caring hands. Thank you for trusting us to help you!

Hi Vanessa. Hang in there and continue being persistent. I am a recent client and It took me over 2 years to receive a hearing which I prevailed with the help of my attorney and associates 🐸

Dont wait, call back. It's really simple. They do take lunch and they are swamped. Be persistent.

Call back enough, and they will call you back. Just don't take it personally! They're cool.