Staff could be busy. I cannot speak for them, but might call during normal business hours on a weekday for better response.
Yes they are open 24/7 but they are low staffed so it might take a some trys also if they are not by the phone they are cleaning keeping it spotless
Weekends and nights they have like 2-3 people to check everyone in, clean everything and maintain equipment. They're open but not highly staffed (as you might imagine with memberships costing 20% what others do)
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