Am not too sure if they repair it themselves (staff) because it does requires a specialist depending on what you're trying to get done. But I'm sure they can direct you to a 3rd party who can help if they cannot. Bass typically has 4 (big) strings. Regular acoustic can have up to 6 or 12. Anyone, please correct me if I'm wrong.
Yes they can i would call before going though because of Covid idk if they are doing walk ins right now
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