We are a very busy store, we usually try to promptly answer the phone, but if we are stuck at the register we can not pick up the phone if we are with another customer unless we ask the customer if it is ok. We do not have a lot of staff but we also have limited number of phones, also just make sure you’re calling within our hours.
Must have been busy, or limited staff due to lunchtime/dinner.
I go into this store at least once a week. If the phone rings and an associate is working with me. They give me thier attention 100%. I love this. They are always helping customers. They definitely try to answer the phone if they can. But just remember they are probably with customers as they are busy.
Answered promptly. People get busy. It happens.
This is a great store. Nice and polite employees. It is in a very busy area. Give them a chance. They really live animals and that's what's important. You don't want to go somewhere and they are a pet store they don't care about your pet. I like them but people are all different, so! At the end of the day you have to decide for yourself.
I've called and they answered promptly
The store is quite busy and the employees not checking out customers are assisting customers on the floor. Great store!
Not enough staff,an what staff they have are usually on floor assisting customers , keep calling or just go in
Understaffed
Its a pretty busy store... But they do answer the phone at times
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