First of all why won't the Empire Nissan in Golden answer their phones? Sometimes says they are disconnected. I can lock my car and try the doors, and everything will seem locked, but then if I try the hatchback, it will open. I've hit the lock bu

Turns out their phones were down. So they washed my car.

They've always answered or returned my call, they're the ones that used to be in Lakewood on west Colfax not far from Kipling I also think that the best service is from the dealer. I took my car to a different shop to get my transmission warranty service done and saved money but I don't know if they did all the things that Nissan would have

The guys at lakewood empire nissan have always answered and been helpful. Call them.

Theu never answer or call back

Im not sure about your vehicle concerns, but I can also attest to the lousy customer service. Manager never called me back and getting through to someone that knows anything is difficult.