This problem is in all these nation wide retailers. The upper management isn't smart enough (or to cheap) to hire an exclusive team just for online shoppers, so it won't affect in-store shopping or customer service.
Online buying now keeps the store assistance obviously, I know right.
The line connects to each and every team member available. If you're trying to reach guest service, 9 times out of 10 they're dealing with a customer
I know when I was there they were answering calls n they do be busy
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