How can I get an update on my Repair. I have been waiting for 10 Dyas to get the Phone call with the estimate. Is that a Normal Wait time?

Hi Robert. Your Swiss Army watch arrived safe to our facility, Nov. 03rd, three days ago. Our guys are testing your watch for you. Once the estimate is available they'll give you a call. If you have any questions about your watch please call 801-991-1097 Mon to Fri 10am - 5pm MST. Thank you.

Call them. Never had a problem with them. T

Seems long. Call and speak to store manager. They are very helpful.