Will they ever answer the phone? I've tried in the morning in the afternoon

Forget the phone. Its like trying to call God direct.

I had to try several times. Stayed in the lodge about a month ago

Did everything online. We stayed in the lodge so room was booked with Hotels.com

I did mine online, they are extremely busy and so it's hard to get a phone call thru.

It was very hard to get through, my wife stayed on hold for a long time.