How Come no one answers the phone and when they do they put you on hold for 10 minutes this is my vet where I take my animals and unfortunatly im gonna have to look for a new place I'm very disappointed

Dave Garcia | Apr 16, 2021 | Category: Veterinarian in San Bernardino, California

Arrowview Animal Hospital - All questions

Address: 766 E Highland Ave, San Bernardino, CA 92404, USA

India Krampena | Apr 17, 2021

Maybe cuz Samantha isn't available to hold it down anymore. I don't know if she still works there or not, because I can't get them to answer either but what I do know is that under a year ago when Samantha worked there she was answering the phones and handling everything diligently. 😶

Sandra Wade | Jul 21, 2021

You can text or email them. If I dont get an answer I'll just go down when they are open. Been taking my animals there since 2012. Are the shot clinics still Thursdays and Saturdays? I don't remember the times.

Kara Maxcy | Jul 21, 2021

They are always crazy busy, they don't hire extra help because they want to keep costs as affordable as possible. They do their best. I've been taking assorted pets to them for 15+ yeard and never been in there when there hasn't been a line out the door. They are constantly dealing with and trying to work things out for people who need help but can't pay. They aren't messing around, just insanely busy - especially on low cost vaccination mornings. It would be nice if they had a better system for leaving messages though.

jc icuzz | Apr 17, 2021

I agree! I’ve called 3 days in a row with no answer to get my dogs medication refill. Then I decided to finally drive down there and they are in a 3 and a half hour meeting. It’s ridiculous.....

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