Stopped by to pick up a sandwich today at the drive thru - was given a small loaf of bread instead of chips - is that normal or was someone distracted in putting my order together? Didn't notice until I'd returned to the office.

As the previous answer mentions you have to choose. It defaults to a baguette. The person taking your order should ask you, but I've noticed that at this Panera they rarely ask you, so try to remember to ask for chips if you can...and make sure you let them know they didn't ask, if they hear it enough maybe we can change their behavior.

You have to chose chips, baguette or apple with order. Or you can upgrade to fruit salad.