Going in person is you're best route for quick information. Otherwise sending an email is probably the next best thing you can do. It is hard to answer the phone while short staffed during peak times. By the time the find help they will have the money's trained picking up the phone's 😜
Send an email. They will reply
They seemed to be short staffed. An in person visit would probably be required.
It's better to go in person as they are busy during this time.
I would go there in person
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