The carwash uses soft cloth and high tech foam material in the carwash tunnel. The term "brushes" references the plastic filament carwashes used to use in the 70's, which was rough on the cars' finish. You can request a handwash though.
They say it's brushless. Definitely not touchless or hand washed. They do have a separate detailing service; not sure how they wash the cars for that though.
Yes, 100% hand wash for the body of the car and wheels.
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