I personally don't care for purchasing a phone from a carrier. What you want to do is what I finally did.. First go online you can find out whose towers are the closest to you and which carrier has the best signal in your location. Next find out what type of a tower it is . for example Verizon and T-Mobile do not have the same type of a system setup so they need a certain cellphone. Then go to Motorola.con. they have different cell phones for sale depending on your need they start around $200 and up and you can pay monthly $15 a month or what-have-you. I have had my 5GsPlus since February 2018 ... And it still works great. the only thing I discovered you need to do with it is to turn it off and on again every evening before you go to sleep. Otherwise it may not ring mad enough for you to hear it. But hey for an unlocked. Phone that can be used with any carrier, that is a small inconvenience I'll take for $229. Also before deciding on a phone look at the ratings from others.
That sounds like the service you bought from the carrier. Not the phone itself. The refurbished phones and such, I have found to be as good as new.
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