He's talking about employees at the store. I've had the same thing happen so I only go to a manager now. Always get get a quick response.
They do have asian teas. No one should ask you for your personal info. This is a public forum to get answers to your questions. Be safe, never give your personal information.
You can also call the 800 number. Not sure what it is. You can call the store and get it. Usually they call back really quick and you will get what you need.
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