Kroger

Category: Grocery store in Louisville, Kentucky

Address: 5533 New Cut Rd, Louisville, KY 40214, USA

Phone: +15023617446

Opening hours

Sunday: 7AM–10PM

Monday: 7AM–10PM

Tuesday: 7AM–10PM

Wednesday: 7AM–10PM

Thursday: 7AM–10PM

Friday: 7AM–10PM

Saturday: 7AM–10PM

Reviews

Terry Zorn

Jun 9, 2022

This location continues to disappoint!!! Again & again... Gone in for 2 or 3 items & they have done of them! The spirit shop is the only part worth visiting. Employees seem to hate working there. And are not helpful at all. The store closes at 11:00 pm. Not friendly to 2nd shift workers. Meijer on Preston is open til midnight. And have welcoming, friendly assciates. Kroger is losing so much business by not being open til midnight. They don't seem to care either.

M Allen

May 22, 2022

This Kroger is price gouging they have their milk at $3.59 everywhere else is still $1.59 also I noticed that several other projects were overpriced versus other Kroger's like 3rd street and Central Station price gouging at a Time Like This taking from the poor to fill your Rich Pockets the news needs to be involved and will be notified

Belynda Rainey

Feb 22, 2022

Oh where to start. First of all NOT everyone parked in the handicap spots are handicap. The handicap carts are NEVER charged, left outside, used by someone who doesn't truly need one and One has a wheel about to fall off. (Can you say lawsuit? ) The service sucks. Trying to get anyone to help you is impossible. Expressing you concerns to management it pointless. they do not care. This Kroger has truly gone down hill. Do better or get better management.

KIM GUNN

Jan 23, 2022

I understand the worker shortage. I truly do. I recently had back and neck surgery. And tested positive for Covid. My prescriptions are called in. I have been to pick them up twice, after doctor visits, …

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Questions & Answers

So did they really close an entrance to the store for the click list?? I thought they were remodeling for customer convenience. This is very inconvenient for getting to the pharmacy

Gary Baker | Feb 6, 2020
Angel Brinly | Feb 7, 2020

Yes. The entrance next to Fantastic Sams is now only for click list

6:00pm on a Friday and the service desk closed! Nothing posted up to let customers know the reason why either... now a half hour later 6:30p a guy comes to open up! Terrible customer service!

Carla Bermudez | Feb 6, 2019
Sabrina “Sabi Juggalo” Oettle | Feb 7, 2019

Carla when there is only one person working the service desk and they NEED to take a lunch they will shut it down for 30 minutes or so to take their lunch or break. Customer service desk is usually always understaffed but after a former employee had stolen a large amount money (in increments) they are VERY timid about who they allow to run the service desk to avoid it happening again. And it doesnt help that they keep telling customers that the service desk closes at 10pm when in reality they start shutting it down at 9.30ish to get everything they need to do done. But for anyone wondering as to why the customer service desk is closed mid day/afternoon its most likely because the person running it needed to either take a break or lunch and they didnt have another person to cover that break or lunch, so they had to shut it down for 15-30 mins.

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Do you all sell dry ice

Corey McGreal | Nov 7, 2021
Steven Tuttle | Nov 8, 2021

No unfortunately Kroger doesn't sell dry ice. I'm not sure where you can purchase dry ice in Louisville. Possibly a welding supply house. Will have to come from a business that has liquid nitrogen on hand considering that is what is used to make dry ice.

when is your coinstar machine going to be working

Carl Smith (Smitty) | Feb 6, 2020
Vanessa Hill | Feb 7, 2020

Valumart has one.

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If they care about customers why don't they have more help at service desk??

Sheryl Bradford | Feb 6, 2019
joey miles | Feb 7, 2019

Just like every place under staff

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Can you pay lg&e tbere

Angela Henry | Feb 6, 2018
Ronnie Reece Jr | Feb 7, 2018

Yes you can

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Do u have turkeys

tricia stilwill | Dec 7, 2021
Steven Tuttle | Dec 8, 2021

Yes Kroger typically has turkey's this time of year. I wasn't specifically looking for them last time I was there unfortunately. Sorry.

I have inquired many times about a certain type of Green Tea in the Asian section. Each time I have talked to someone they seem to be helpful. They ask for my phone number every time and they say someone will contact me. I have never received a call.

Steven Lee | Feb 6, 2019
thomas scruggs | Feb 7, 2019

He's talking about employees at the store. I've had the same thing happen so I only go to a manager now. Always get get a quick response.

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