Is it company policy for the person claiming to be the manager to hang up on a customer calling to make a complaint. Two trips , 40 min. to still get the order wrong. When I called to inform the " manager" I was hung up on

Charles Freeburn | Feb 2, 2021 | Category: Restaurant in Hartland, Michigan

Tim Hortons - All questions

Address: 10833 Highland Rd, Hartland, MI 48353, USA

Aranda Wilson | Feb 3, 2021

Depending on your attitude. if a customer is rude or vulgar the employee has the right to deny service. Via getting hung up on in this case. Kindness goes a long way. Even if your order is wrong politely tell them and they will remake without the Hassel of an agrument. We're all human we make mistakes.

Ruth Cybart | Feb 3, 2021

Not right. I'd call corporate

Add Answer

Thanks! Your answer is awaiting moderation.

Trending Places