It is manufacturing, check where item is made. I have purchased dvd sets, dvds, DVD players and have had trouble from each item,.. When I check location made, I see their oversees, and contacted manufacture and explained problems,.. They mail you new ones, of your items but, the new ones had same problems .. I got fed up and try different brands, locating best customer service ratings on their items,.. Do homework on item brands name's to see their ratings before purchase, to try to uliminate problems.. Just my opinion 🙃
Definitely go to a different store.
They have put defective product back on the shelf. Make sure it has not been opened before you buy.
That's an apparent manufacturer's problem that should b addressed as so shoot i would ...get some extras. I had similar situation n they've tossed in shirts hsts
Return it ,get your money back and go to another store. One that is an electronic store. You have to b careful what you buy at walmart there cloths are junk so......
Call the manufacturer!
I'd call the customer service for the brand dvd you purchased. This Sounds more like a defect in that particular brand.
Don't buy that same brand dvd player
Stop buying that dvd player
Go to a different Walmart
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