Good luck. I personally didn't have a problem while we were there, but they were all younger, college aged kids
I went to front desk with my complaint ,only early 20 year olds were there & was told a manager would look into my complaint and get back to me, no one got in touch with me at all.
I saw an 40 something manager in the pool area but the lifeguards are all young. Plenty of adults at the desk at check in. I didn't have any problems so I didn't need any help. I would imagine they have an office somewhere
Behind the check in desk, and behind the desk in the first store (right in the lobby) was super helpful older staff.
I didn't have any problems either, but I did see an over 30 manager at the pool area. So I'm sure they are around.
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