Do they hire people who know how to use a phone? I've had six unanswered calls to them within a months time.

The company has moved to a Phone Hub system. When you call, it is routed to the phone hub and, if all goes well, is routed to the store you're attempting to contact. Then it depends on the traffic level in the store. The same employees helping clients in store are the ones attempting to answer phones. There are no dedicated phone associates.

What information are you looking for ?

How many times a month are you calling them?