So when someone walks in your store and no one helps them. What should they do ? I do not look the part, but I did have a budget for a keyboard... I did inform the employees that they should maybe say hello, can I help you. Then walked out.

You should demand to see the manager. His/her role is to look out for everybody. From the employer, to the customer and everyone in between. If he/she dosen't seem to care, ask for corporate contact numbers. I know it may seem like a lot to ask, but take that energy and direct it where it can make a difference. Tell upper management your experience and trust me, they want to hear from you. The more details you can convey to them the better. Mark (below) makes a strong point about them likely to be musicians. That being said, I owned a video game store for 10 years and managed another 9 before that, and "sales is sales" Your there for a job first. It's a heckuva fringe benefit to love what you do. And to get paid doing such is fantastic. Buy without sales, what's the point of being there?

Hello. I am the owner, Kevin. I tried to answer this last night....I don't know where it went. "They are just musicians" is no excuse. We are supposed to greet everyone. This new space is big and we are still figuring out coverage, but that is not an excuse, its a fact. I haven't looked at video to see what happened, but please give us another try. This is not how we normally operate. I train my staff to be the answer people, not pushy salespeople. Maybe I need to be more direct in my conversations with them. as far as the "see how fast corporate responds"...I am a guy, a grew up in Groveport. I own three stores. as far as Columbus goes, I am as corporate is it needs to go. Give us another try. If you are looking for something specific, you can check both Columbus and Gahanna Music GO Round online or call first. If you want to browse, come in and hopefully one of us will greet you and make you feel welcome next time.

As a business owner I think the fastest way to get a repsonse from the the local store or corporate level is to post your experience in a Google review. If you do not get a response from the local store or corporate it says a lot about their corporate culture. I'm sorry no disrespect to the person who pointed out they are young musician, but that is no excuse for that behavior in a retail environment. Their job is customer service and sales. The people who work for me (myself included) are bakers and pastry chefs and I except everyone to deal with customers in a professional friendly manner

I am not saying they have to sell me anything. It was more of a hello. I was looking for... As well I was there for sometime before I left. I even looked around then looked over at them, however I guess their conversation was more important. I get it folks walk in knowing what they want, the employees are younger musicians.... Guess I am old school and miss the " let me know if I can I help you" opening.

You have to remember that all of the salesmen are musicians. If they were truly salesman they would work at a car lot.they have always been very helpful to me yet did not follow me around the store like I was going to steal something. When they did to sell me something it was very competitively-priced.