Have you had experience in the memory care unit at Claremont? I would like to have a discussion about the care your loved one received.

Though my my mother had dementia due to Alzheimer’s she was in AL. The staff was caring and attentive to her needs. I don’t believe the nurse and aides had sufficient training to understand working with dementia, especially the the guidance I learned of don’t argue, divert attention. Nurse Felix and aide Shelly were fabulous with my mom. The relationship between the DON and I started out fine but did not end well. The new owner is working hard to renovate the the buildings and area which was neglected for quite sometime. Patrick does seem to care and want an improved facility. Activities seemed to be focused for IL but was starting to improve in AL. AL and MC did not have outings to my knowledge and I suggested Claremont partner with a church volunteer group or other group to get “buddies” or help to give AL and MC more engagement and outings. What was most important to our family was the affordable cost and located near me. You always need to advocate for your loved one!

Hi. Thanks for taking the time to provide feedback. Yes, in the past several months we have worked diligently to improve the services in the AL and Memory Care departments. We now have a separate activities director specifically for those departments. We are also implementing policies and procedures from another property that I own called Lily's Promise. This includes specific training in handling memory care issues. This residential care home service in Florida offers catered assistance to advanced Alzheimer patients.