I had to go thru the geek squad! I know when I go there there are alot of employees doing nothing.
It's quicker to go to the store.
Try using the prompt for the Geek Squad then have them transfer you
I don't know i've never called them bit there were a lot of staff members when i was there I assume that they would have somebody ready for calls
Hard to get thought the automated answering system. Try dialing 0 sometimes that takes you to a live person.
Lol good luck. I just go up anymore.
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