It is true. The important thing is get there very early. Bring all the documents and you don't need an appointment. Have at least 6 hours for the process. I got in line at 6:05 a.m. and left 12:15
My advice to you is get there very early. I got in line at 6:45 am. Have all your "points" you need. At 8 they open the doors. You give them your cell number and you wait for a text. Be ready when they text. I left with my REALID at 1:15pm. No appointment needed. But a long day.
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