Pacifica Senior Living Calaroga Terrace

Betsy Kent

I have been a resident of Calaroga Terrace for a year. During this time there have been ongoing problems with the TV for the past 7-8 months. The laundry facility has more “out of order” signs on machines than working washers and dryers. I believe currently we have one working dryer. There have been leaking pipes in the dining room, laundry room, front lobby and the hall leading to the auditorium. Some have been repaired, but others have not. We have had new managers in every department (Executive Director, Business Director, managers in house keeping, maintenance, kitchen, marketing and activity departments) after a mass exodus last December. Probably the most concerning has been the continued non working air conditioning system. Recruiting and retaining kitchen, dining room, and assisted living staff has also been a major concern. Last year during the heat wave with temps up to 115 degrees the facility had to bring in portable AC units. One would have expected after a year, repairs would have been completed, however we had no AC over this past 3 day heat wave. Temps in my apartment registered higher than the 88 degree marked on the thermostats. They did get the wall units running late last evening, and today the heat wave broke and it’s very comfortable. That said, This is a very old building, with many ongoing issues. The current Director has been a welcome and refreshing addition to Calaroga. She really cares about the residents here, in both Assisted Living as well as those in Independent Living. She has done a remarkable job given what she walked into in her new roll. I’m told there have been 7-8 Executive Directors in the past 10 years. Unfortunately, without Pacifica’s Corporate support from a financial standpoint to address these ongoing issues I believe this places her in an untenable position. You may be asking why I’m still living here. For now, it’s the friends I have made, my commitment to several volunteer positions I hold and I really do love my apartment! I remain hopeful that things will improve.

Evan Hayes

Building is beautiful needs minor maintenance and small updates. Besides that it's awful. From staff not showing up, to staff being rude or ignorant to the residents situations. Management neglects staff and residents. Food is a step above burger King but below a red Robin. Packages go missing and so do clothes. They work their employees 80 hrs a week give or take and force you to come in on days off. Absent management. States been in the building maybe 4 times a year.

Lala Mekuli

I live in Medford and work for an assisted living in town. Brandi Wagner was my ALD in 2 different facilities and is thee absolute best at what she does. She has so much love for the patients and makes sure they get the care they need. She is absolutely adored by her employees because she treats us as her own, she will do anything for her workers to make sure they are safe and always heard. Now that she has relocated to Portland with a company i have no doubt she is rocking it.

Trista

I would absolutely choose Calaroga Terrace for my loved one. The director Cyndi is caring, capable and works tirelessly to take care of her residents and team. Chef Bryan is fantastic! He is so accommodating for residents special food needs. The views from the apartments are breathtaking! This is not a cookie cutter assisted living. The arched windows are awesome! The best part about Calaroga Terrace is the residents! They come from all walks of life! Beautiful people who continue to live vibrant lives in the city they love!