Refresh Therapy, Inc. - Salmon Creek N. Vancouver Office

Tina Ferrante

Refresh therapy is the best thing I did for myself. Helping me become better and heal after a very difficult divorce. I cannot recommend them enough. ❤

Karen

I called and left a message at the office and thought I'd never hear back but to my surprise they called back that same day. I was treated with respect and they answered all my questions regarding my insurance, which can be so confusing. All of their initial paperwork was online, which I loved. I feel very comfortable talking with my therapist and look forward to continued growth. If you are hesitant about therapy, I'd recommend giving them a call, they've made the process easier than I anticipated.

Sidney Willard

Sad to say that my one experience with Refresh Therapy was very disappointing. Due to a now fired receptionist, Refresh Therapy is still blaming the client (myself) for the lack of communication. It is very unprofessional and very upsetting of how unprofessional this company is ran. The manager and receptionists are very rude and do not supply the type of support you would assume a business like this should have.

Mik U

Check with your insurance yourself! I was told I was covered and after 3 sessions I found out that I was not. When I called to clarify what went wrong with billing the Co-owner Jeff Goodman belittled me. This was a long phone call and I can assure you Jeff is a terrible human being. I found this to be so bizarre since his company is supposed to be supportive, helpful, & compassionate. During my time on the phone with Jeff he had zero customer service skills what so ever. Jeff never apologized for the inconvenience, he talked down on me and would not let me finish my sentences during our phone call. When I declined his offer to do a 3 way call with my insurance he replied “Why? Are you scared?”. I hope Jeff will get guidance in customer service because no one deserves to be treated the way Jeff treated me.