Shell

Joseph Cisneros (Offkey)

The power died during my car wash during 8am. I came that early because I like the convenience and don’t like waiting in line. I got out of my soap-covered car and asked for a refund. Tony told me he couldn’t help me. He told me to come back and gave me the number of the manager. I called the manager, who seemed irritated that I was contacting him. He told me he would contact me when the power was back on. I text Tony, and asked him to contact me when the power was back on as well. He said he would. Around 1:00pm, I contacted the shell station and asked Tony if the power was back on. He said yes, and told me to contact him again in 5 minutes. I called 5 minutes later. He didn’t pick up. I called 10 minutes after, he told me that I needed to come to the station if I wanted a refund. I showed up, he asked me how much I paid, and gave me the cash. I left. Here’s why I am going to look for a new place and sharing my experience: I loved your car wash for its convenience, and the whole experience was incredibly inconvenient. I wasn’t offered anything for my trouble like a free wash or something, and I can’t imagine why he couldn’t just give me 10 cash in the first place. Here’s how you can improve for next time: have a way to access the register if the power goes out, have a hose or something if it happens again, and if nothing else, offer a refund over the phone.

John Glob

Good local station and the closest to my home. It's fast and easy service. The staff is helpful, the store is clean, the prices are competitive.

D

Car wash is horrible!!!! I am in line for it right now. I have been in line since 10:49am today and it is now 11:14am and I am still here! The 3rd car just now entered the car wash! I called to ask if this was normal and the guy who answered the phone was rude. I have never been to a drive thru car wash where it has taken 30 minutes for 2 cars. To make it worse it’s expensive ($7-10) and I still have two more cars in front of me. HORRIBLE! Update: It is now 11:31am and I just pulled in to the car wash!

Denys Kostyuk

Many driveways, convenient location, friendly stuff!!!