Cold Stone Creamery

Stephanie Swobody

I'm going to start this by saying I NEVER leave reviews about places. But I couldn't NOT write one after the experience we had at this Cold Stone location. If I could leave a zero star review, I would. Extremely terrible customer service, they shut things down with 30 minutes until closing time and literally yelled at us as we sat in the lobby. Read on for more delightful details... We walked in at 9:30pm tonight (a hot summer Friday night), and at the door was met with an employee yelling out "We are doing scoops ONLY, no mix-ins". As we walk over to look at the ice cream, there is a girl cleaning the cold stone. It's 30 minutes until closing, on a busy Friday night, and you're turning the cold stone off? The whole reason you exist as a business is because you have an ice cold stone to mix all the toppings into your ice cream... this makes no sense. So we say ok fine, we're here, let's just grab some ice cream for our kids. The experience of just getting ice cream was terrible -- the girl behind the counter was extremely rude and wouldn't even communicate back with me. We finally check out, and literally pay $15 for two small scoops of ice cream. Not super thrilled about that, but at this point I just want to sit down, eat the ice cream and leave. We're sitting in the lobby eating and 2-3 minutes later the girl behind the desk yells over to us "THE LOBBY IS NOW CLOSED, GET OUT", and does a hand motion at her throat like she's saying "you're done, get out". It's 9:45pm. 15 minutes until closing. We just bought ice cream from your store, and you're going to tell us the lobby is closed before we even get a chance to eat it? Your front door sign clearly says you close at 10pm. I really can't find any good things to stay about this store, the employees, the experience, or the ice cream. If you are the manager or owner of this store and are reading this, your employees need some serious customer service training and mentorship. Do not give your hard earned money to this Cold Stone.

A. B.

WORST COLD STONE LOCATION EVER!!! Been to different location in different states but this one right here is shockingly the worst customer service ever. I’m still surprise the owner/manager accept these kind of people working for them specially after all the bad reviews. Went there and the ladies were all RUDE for no reason! Being busy is not an excuse to be rude to your customers, you wouldn’t even have a job without a customer! Have some manners ladies! You’ll never get far in your life with an attitude like that so good luck. 😉

Gabriela Ruiz

I wish I could give them ZERO stars. All the employees here and just so rude and have zero customer service skills. Came in at 8:20 and got told all fruit is put away for the night because they close soon? You close at 9…. They need new leadership or employees who can at least fake a smile. I got my ice cream with ice cream smeared all down the side also I asked her to wipe it and she gave me attitude. Good ice cream but your employees are AWFUL.

Emma-lee Bremnes

Giving only one star. Used to love this place but after the lack of service recieved tonight i was highly displeased. Ice cream was subpar per usual as well as pricey for what you get (side note my strawberries had a VERY bitter/rotten taste to them) My fiance and i had just come from an amazing dinner date wanting a sweet treat before we headed home. The store had an hour left before they closed the staff was there already getting ready to closed as we walked in we got a very cold "hello" from the lady at the register they then rushed us to make an order although we were the only people in there at the time. I specifically asked for a cone for my ice cream and they proceeded to make me pick a paper bowl size... after telling them what we wanted the lady back at the register very very rudly continued to say "i will help you down here! I will help you down here!!" Although we werent finished adding things to our order. I felt disgusted with the way we were treated so i looked at my fiance and he gave up the order and let them scoop up and serve what they already had. The ice cream was already melting by the time it hit the counter at the check out. Needless to say none of the employees recieved a tip nor will we be returning!! Do not waste your time or money here as there are many reviews with the same issues dating back MONTHS!!