Best Western Plus Peoria

Lorin Darst

Room was clean and comfortable. Plenty of parking for my Uhaul with trailer. All staff were friendly. But the reason I’m writing the review: Lana at the front desk could not have been more helpful or welcoming. She was incredibly helpful when I called while on the road in a vehicle that made it hard to hear. And when I arrived, Lana made sure I had everything I needed, including treats for my dog. Her customer service was the best I received during my move/road trip from Oregon to Ohio. She deserves a bonus and a raise even if she’s the highest paid staff member there.

Nicole Davis

The positives…pet friendly, welcoming front desk staff, convenient location for visiting family in Pekin and Peoria, also for picking up things from the store, hot breakfast buffet and good coffee. The negative…housekeeping. The piece of furniture that houses our microwave and fridge had a layer of dust on it that I wiped away with a tissue, ditto the back of the desk chair; the shower curtain smells sour and there are visible hand prints on the head board (eww). We are here for two nights and this morning put out our “cleaning please” tag out at 10 AM while the cleaning staff was on our floor. We came back at 5 and our room was never cleaned. With so many choices in the area we will stay somewhere else next time.

Raleigh Gulley

RACIALLY PROFILED DO NOT BOOK HERE LINDA lied that no rooms were available after her coworker just said they had several rooms for us to choose from. Immediately called the reservation line just to confirm plenty availability during the middle of the week. Informed JOSH the manager/owner he tells my wife this hotel is not for us. All this because we're African American and they don't want us staying at this hotel. After reading the online reviews, it reveals this racism has been experienced by several others. After Josh informed my wife this hotel is not for us he stated he was cancelling our reservation. With this being 2022 we've come along way and still have so far to go. The behavior of a few taints the efforts of the collective. RACISM is still real!!!!

Lyshunda Harrell-Gulley

RACIST LOCATION!!! DON'T BOOK HERE!! Read the reviews others have experienced racial profiling. Linda lies that there are no rooms available. Called reservation line plenty rooms open. Confronted Linda, she changes her lie that now they have rooms. Asked her why she lied, no comment. Called Josh the manager the next day to share my experience and mentioned the reviews online, he starts yelling and tells me this is not the hotel for me that he's cancelling my reservation. Of course he's going to cancel it, according to the online reviews blacks are not welcome. I tell him I'm going to report him to corporate he proudly yells this is his hotel and he has none over him for me to report him too. Josh is the leader of this racist pack of employees. Linda is definitely his follower. If you don't share the same race as them, you better keep it moving to another hotel. Try the Holiday Inn Express it's comfortable, clean, great price, delicious breakfast and staff is very friendly and welcoming. You'll save your self from a bad experience.