FedEx Freight

James Chavez

Management is fair but there is a lack of respect among the other employees

Brandon Gallagher (HexaReef DIY)

They lost half my order. Had two pallets of shelving ordered. Truck driver shows up on Friday and say's I was suppose to get two pallets but they lost one. Said he would find it and deliver it Monday. Nothing showed up Monday. Now I'm told they can't find it.

Lana Phillips

I bought a couch and they use FedEx to deliver them. So not sure if I have a choice to use anything else, but the delivery process was a bit hellish. Apparently since it's freight, they don't deliver it unless an appointment has been made. However they never called me to make an appointment (and the text they sent out wasn't populated with any time slots), and it was only when I noticed the delivery kept getting cancelled was when I called. The people I spoke to were friendly enough, but I had to call two different days to make an appointment, because they STILL didn't deliver it after the first time. The second time I tried to call customer service, the FedEx employee was like "Sorry, it seems like they just let their number ring off the hook, so I don't know what to tell you. You can try if you want". I said sure, and called them repeatedly for about 20 minutes, but someone did finally pick up! Two days of making calls to them, but I felt accomplished after that... as if it were my job... But then the delivery: the delivery man wouldn't help me get the 300 lb boxes on my lawn and instead dropped them off on the sidewalk. I'm a single woman, so I had to just leave them outside hoping they wouldn't get stolen until I could get someone to help me. So delivery was a disaster, but couch is great!

Jeremy Riddle

The customer service skills of the folks on the phone at the call center as well as the staff at the depot was excellent. The cargo was treated well. The delivery was ready a day early. Very positive experience. A superior job compared to others, especially their own parcel division.